Refund Policy

Refunds are available to patients who:

• Did not complete their consultation due to technical issues or provider absence.
• Cancel their appointment at least 24 hours in advance.
• Were found ineligible for a medical cannabis recommendation.
• Were charged twice for the same service.

All refund requests must be submitted within 30 days of the original transaction

Refunds cannot be provided if:

• Your consultation or recommendation has already been completed.
• You missed your appointment or canceled it less than 24 hours before.
• You paid state or third-party fees (e.g., MMIC processing, background checks).
• You simply changed your mind after booking.

• Full name used for booking
• Email linked to your account
• Transaction ID or receipt
• Appointment date
• Reason for refund
• Any supporting documents

• Refunds are reviewed within 24 to 48 hours.
• Approved refunds are issued within 5 to 7 business days.

Partial refunds may be considered if:

• Your consultation has started, but it cannot be completed due to technical issues.
• Platform interruptions prevent full service delivery.

Partial refund amounts depend on how much of the consultation was completed.

• Refunds are issued to the original payment method.
• All payments are handled securely through encrypted systems.
• If your payment method is inactive, our support team will arrange an alternative.

• Always review fees, services, and policies before booking.
• Contact our support team with any questions regarding refunds.
• Refunds are designed to be fair, transparent, and timely.

We may share your data only in the following cases:

• We have licensed doctors, staff, or service providers necessary to deliver our services.
• With affiliates or partners for website improvements and promotions (only where permitted).
• As required by law, regulation, or government request.
• During a business transaction, such as a merger, acquisition, or sale of assets.
• With your explicit consent or request.

As an Irvine resident and in line with the CCPA, you have the right to:

• Know what personal data we collect.
• Request access to or deletion of your personal information (with some legal exceptions).
• Know how we share your information and with whom.

You can submit a valid data request at any time to exercise these rights.

For privacy-related questions or requests, contact our Medical Marijuana Card Irvine support team. We respond within 24 hours.
Phone: +1 949 341 5560
Email: contact@medicalmarijuanacardirvine.com
Address: 19800 MacArthur Blvd Suite 300, Irvine, CA 92612, United States